Privacy Policy
Last updated: March 30, 2026
1. Information We Collect
When you use Petneta, we may collect the following information:
- Personal Information: Name, email address, phone number (optional), and location (city or zip code)
- Pet Information: Pet name and service descriptions you provide
- Usage Data: Pages visited, features used, and interaction data
- Business Information: For service providers — business name, address, contact details, and service areas
2. How We Use Your Information
We use the information we collect to:
- Connect you with local pet service providers through our quote request system
- Send you quotes from providers matching your service needs
- Verify your identity via email confirmation
- Send marketing communications about pet service discounts and deals (only if you opt in)
- Improve our platform and user experience
- Maintain platform security and prevent abuse
3. How We Share Your Information
We share your information in the following ways:
- With Service Providers (Free Quotes): When you submit a quote request, we share your service description and general location with matching providers. We do NOT share your name, email, phone, or direct contact information in free quote requests.
- With Lead Purchasers: If a provider purchases your lead, they receive your name, email address, phone number (if provided), pet name, and location so they can contact you directly about your service needs.
- Service Providers: We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Email Communications
- Transactional Emails: We send emails related to your quote requests (verification, quote compilations, provider matches). These are necessary for the service to function.
- Marketing Emails: If you opt in, we may send periodic emails about pet service deals and discounts. You can unsubscribe at any time.
5. Data Retention
We retain quote request data and business records indefinitely for operational and analytical purposes. Marketing subscriber data is retained until you unsubscribe. You may request deletion of your personal data by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted database connections, secure token-based authentication for quote flows, and contact information protection in provider communications.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent for data processing
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information held by businesses
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising your CCPA rights
We do not sell your personal information. To exercise your rights, contact us using the information below.
9. Cookies
We may use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies.
10. Children's Privacy
Our service is not directed at children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.
12. Contact Us
For privacy-related inquiries, data access requests, or to exercise your rights, please contact us:
